59 www.printmonthly.co.uk Issue 361- July | August 2026 ▼J&G Environmental specialises in waste management services in the print industry WORKING WITH SUPPLIERS | ROB FLETCHER improving efficiencies, and adapting to changing market demands. “Suppliers that can provide education, innovation, and ongoing support alongside their products will continue to play an important role in helping print businesses grow and evolve,” he says. Support Sustainability Goals Away from materials and hardware, PSPs should also consider ancillary services and the role these have in supporting their business. J&G Environmental is a waste management services specialist that works with print companies across the UK. “Much like a customer purchasing furniture for their new home, or a family looking to book a dream holiday, patrons seek out companies they can trust,” says John Haines, general manager at J&G Environmental, adding: “It is no different for B2B customers in the print industry looking for a supplier. “This means that there are now expectations for a partnership that continues far beyond the point of purchase. Whether that is ongoing support and troubleshooting should an issue arise, or training to ensure they get the most out of the product or service they are buying.” With J&G Environmental, and through its JAG Print Products arm, it offers a complete and circular solution that can support companies with consumables as well as their recycling requirements. “For example, once finished with inks, coatings, or printing blankets from JAG Print Products, J&G Environmental will handle the collection and responsible disposal or recycling of these products,” Haines explains, continuing: “This helps to streamline a partner’s operations and reduce costs while supporting them with their sustainability goals.” So, how does J&G Environmental standout and become the ‘supplier of choice’ within its sector? Haines says what separates a strong long-term supplier partnership from a purely transactional relationship is its own commitment to sustainability and sustaining the planet for future generations, alongside providing a quality service. “J&G keeps up to date with all accreditations, certifications, and licences, meeting the highest standards of environmental quality and safety,” Haines says, adding: “J&G has both waste carrier and waste management certification from the Environment Agency, and is a member of the IPIA andBPIF. “Maintaining a long-term relationship also requires investment on the supplier’s behalf, to make sure it can continue offering leading services for clients. For example, J&G has previously invested millions of pounds in new ways to recycle print waste such as purpose-built materials reclamation plant, machinery, and more.” As for future planning and responding to changing demands, Haines says J&G is looking to introduce more recycling routes for the types of waste this produces. He adds that the company can also offer training and support on segregation and storage of waste on site. “Providing a trustworthy and reliable service is a win-win for both the company and supplier – the print business knows it is in capable hands, and the supplier has secured a long-term partnership,” Haines adds. Strong partnerships are becoming increasingly important in the modern industry. While suppliers were once viewed primarily as vendors, many are now playing a much broader role, offering expertise, training, technical support, and guidance on everything from diversification to sustainability. As market pressures continue to grow, print businesses are looking for trusted partners that can help them work more efficiently, identify new opportunities, and stay ahead of industry change. In turn, suppliers are investing more time and resources into supporting customers beyond the point of sale. Whether the focus is on new materials, equipment, training or environmental initiatives, collaboration can deliver clear benefits for both sides. The businesses that build strong, long-term relationships with trusted partners are likely to be better positioned to adapt, grow, and succeed in an increasingly competitive marketplace. ▲William Smith says customer service is “at the heart” of everything it does
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